Telecom services provider Smart Communications said a pan-Asia cable cut early Wednesday caused adverse disruptions in its international and broadband services. In a statement, Smart stressed the disruption affected its international voice and SMS services. Its Smart Bro and Smart Bro Plug-It services are also affected by the cable cut, which was reported to have happened around 10 a.m. “We are still awaiting word on the cause of the fiber cuts,” the statement said. “In the meantime, Smart would like to assure the general public that close coordination is on-going with our network counterparts abroad to aid in restoring normal services as soon as possible.”
The affected undersea cable is the Asia-Pacific Cable Network 2 (APCN2), which runs between China and Taiwan but also connects to the Philippines, Hong Kong, South Korea, Japan, Singapore and Malaysia.
As of the morning of 12 August 2009, several undersea cable systems have been reported down. While harsh weather is suspected, the precise cause is being investigated. More specifically, the following cable systems are down: APCN1, APCN2 and SMW3. In the case of APCN2, this morning’s outage has completely impaired all traffic coming out of the Philippines due to a pre-existing fault in the process of restoration.
Other systems such as C2C, EAC and TGN-IA are not affected, and we have not received any outage advice from their respective network administrators. Customer circuits carried on APCN1, APCN2, SMW3 are affected. In addition, you will experience slow internet browsing because a significant portion of the internet bandwidth is carried by the affected cable systems.
We are currently working on restoring the affected circuits at the shortest possible time. We appreciate your patience and understanding of this catastrophic event affecting the